Enterprise-Grade Security Infrastructure

Your trust is our top priority. Zeno AI employs enterprise-grade encryption, zero-trust access controls, continuous monitoring, and rigorous audit logging to protect sensitive healthcare data at every stage—collection, transmission, processing, and storage.

HIPAA-Ready Infrastructure

Zeno AI is purpose-built to securely handle patient information in compliance with HIPAA's technical, administrative, and physical safeguard requirements. While the platform prohibits PHI storage, our infrastructure maintains HIPAA-ready compliance with enterprise-grade encryption, zero-trust access controls, and rigorous audit logging to protect sensitive healthcare data at every stage.

Authentication & Access Control

  • JWT-based Authentication: Secure token-based authentication using industry-standard JSON Web Tokens with configurable 30-day expiration
  • BCrypt Password Hashing: Military-grade password encryption using bcrypt with automatic salt generation
  • Email Verification System: Mandatory email verification prevents unauthorized account creation
  • OAuth2 Security Standards: Implementation follows OAuth2 password bearer token specifications
  • Session Management: Secure token validation with automatic credential expiration

Multi-Layer Data Protection & Encryption

  • Database-Level Encryption: Percona PostgreSQL with Transparent Data Encryption (TDE) for data-at-rest protection
  • Transport Layer Security: HTTPS/TLS encryption for all data in transit via Nginx Proxy Manager
  • Secure Key Management: Dedicated TDE key storage with restricted access controls
  • End-to-End Encryption: All data transmission protected from device to server

Infrastructure Security

  • Container Isolation: Docker-based microservices architecture with network segmentation
  • Secure Network Configuration: Dedicated app-network bridge with controlled inter-service communication
  • Production SSL Management: Automated SSL certificate management through Let's Encrypt
  • Zero-Trust Architecture: Every component verified and authenticated before access
  • Health Monitoring: Continuous service health checks and automated failover capabilities

API Security & CORS Protection

  • Strict CORS Policies: Whitelist-only approach limiting access to authorized domains
  • Request Validation: Comprehensive input validation using Pydantic models
  • Rate Limiting: Protection against abuse through controlled access patterns
  • Secure Static File Serving: Isolated static file handling with restricted permissions

Monitoring & Audit Capabilities

  • Percona Monitoring & Management (PMM): Enterprise-grade database monitoring and performance analytics
  • Audit Logging: Comprehensive logging of database operations and user activities
  • Real-time Monitoring: PMM Server provides continuous oversight of system security and performance
  • Metrics Retention: 720-hour data retention for compliance and security analysis
  • 24/7 Security Monitoring: Continuous threat detection and incident response capabilities

Data Handling & Privacy Policies

  • No PHI Storage: Application architecture specifically designed to prevent PHI retention
  • Temporary Processing: Audio transcription occurs in secure, ephemeral containers
  • Data Minimization: Only essential non-PHI data elements are processed and stored
  • Secure Deletion: Automatic purging of temporary processing files
  • No AI Model Training: Your data is never used to train AI models

Development Security Practices

  • Environment Isolation: Separate development, staging, and production environments
  • Secret Management: Environment variable-based configuration preventing credential exposure
  • GPU Security: Secure AI processing with NVIDIA runtime isolation
  • Background Task Security: Secure email processing through isolated background tasks

Compliance Certifications & Standards

  • HIPAA Technical Safeguards: Full implementation of 45 CFR 164.312 requirements
  • HIPAA Administrative Safeguards: Compliance with 45 CFR 164.308 standards
  • Industry Best Practices: Following NIST cybersecurity framework guidelines
  • Business Associate Agreements: Formal agreements with all third-party processors including OpenAI
  • Regular Security Audits: Quarterly assessments and continuous monitoring

Security Contact & Incident Response

Our security team maintains 24/7 monitoring capabilities with established incident response procedures. All security concerns are addressed through our formal vulnerability management program, ensuring rapid response to any potential threats.

If you have discovered a security issue, please responsibly disclose it to us at [email protected]. We will investigate all reports and work to address them promptly.