Privacy Policy

1. Introduction

Zeno Integrations LLC ("we," "our," or "us") operates the Zeno AI mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using our App, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

Personal Information

Data Type	Examples	Purpose
Contact Information	Name, email address	Account creation, communication
Professional Information	Provider type, medical profession	Service customization
Usage Data	App interactions, feature usage	Service improvement

Health-Related Information

• Voice Recordings: Audio recordings you create for transcription purposes
• Medical Documentation: SOAP notes, patient observations, clinical notes
• Patient Information: De-identified patient data entered for documentation
• Team Collaboration Data: Messages and shared information within your healthcare team

3. How We Use Your Information

• Service Provision: To provide and maintain the App functionality
• AI Processing: To convert voice recordings into medical documentation
• Team Collaboration: To enable sharing and communication between healthcare professionals
• Service Improvement: To improve our services and user experience
• Customer Support: To provide assistance and respond to inquiries
• Security: To maintain security and prevent unauthorized access
• Legal Compliance: To comply with applicable laws

4. Healthcare Privacy and HIPAA Compliance

We recognize the sensitive nature of healthcare information and follow HIPAA compliance standards where applicable. Our security measures include:

• Access Controls: Role-based access and multi-factor authentication
• Encryption: End-to-end encryption for data transmission and storage
• Audit Logging: Comprehensive logging of access and modifications
• Data Minimization: Collection and processing of only necessary information
• Business Associate Agreements: Appropriate agreements with third-party processors

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• With Your Consent: When you explicitly authorize sharing
• Service Providers: With trusted vendors who assist in providing our services
• Team Members: With other healthcare professionals in your authorized teams
• Legal Requirements: When required by law, court order, or to protect rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

6. Voice Recording and AI Processing

Our AI-powered transcription service processes your voice recordings as follows:

• Secure Transmission: All recordings are encrypted during transmission
• Processing Purpose: Used solely to generate medical documentation
• Temporary Storage: Recordings are processed and deleted according to our retention policy
• No Training Use: Recordings are not used to train AI models without explicit consent
• Quality Assurance: Limited review for accuracy improvement with appropriate safeguards

7. Data Security

We implement security measures to protect your information including:

• Encryption for data storage and transmission
• Access controls and authentication
• Security monitoring and assessments
• Employee training on data protection
• Incident response procedures

8. Data Retention

We retain information only as long as necessary for the purposes outlined in this policy:

• Account Information: Until account deletion or as required by law
• Voice Recordings: Processed and deleted according to our retention policy
• Medical Documentation: Retained according to your preferences
• Usage Data: Retained for service improvement purposes

9. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request export of your data in a portable format
• Restriction: Request limitation of processing activities
• Objection: Object to certain processing activities

10. International Users

If you access our App from outside the United States, your information may be transferred to, stored, and processed in the United States. We implement appropriate safeguards for international transfers.

11. Third-Party Services

Our App may contain links to third-party services. This Privacy Policy does not apply to third-party services, and we encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes through the App or by email. Continued use of the App after changes constitutes acceptance of the updated policy.